WhatUsersDo Customer Journey Mapping Webinar

WhatUsersDo presents UX Research expert Hazel Ho going through why customer journey mapping is like a treasure map to your customers! If you haven’t heard of it before customer journey mapping is a visual representation that you can use to find out more about every experience your customers have with you. Basically it’s a great way for you and your business to really understand how your customers interact with you and you offer AND where you can improve it. The webinar goes through: *What customer journey mapping means *Why it could be helpful for you *The different styles available *Why this is so important to your user research going forward *How to incorporate it into your WhatUsersDo testing