Key things to know about your Personal Independence Payment decision HD

This video has audio and subtitles. Please adjust your YouTube settings if subtitles do not display automatically. These videos are best viewed unmuted. BSL versions of this video are also available via https://www.youtube.com/dwpsign Key things to know about your Personal Independence Payment decision is the fifth in a series of five videos that provide information about Personal Independence Payment – helpful for both people who want to claim, or are already claiming. This video takes you through receiving the PIP decision and things you might want to do. For more information online, go to: https://www.gov.uk/pip Transcript: Key things to know about your Personal Independence Payment decision. After we’ve considered your claim, we will write to let you know if you can or can’t get Personal Independence Payment (known as PIP). We use the information from the form you completed and the face-to-face assessment (if you had one), along with the supporting information provided to make our decision. If you’re awarded PIP, we’ll send you a letter that: • tells you how long your award of PIP will be, and • (depending on the length of your award) explains that we will contact you before this date to make sure you’re still getting the right level of support It is really important, that you tell us straightaway, if your ability to carry out the day-to-day activities or getting around has improved or got worse. It might mean the level of benefit you are getting may not be right. Don’t wait until we contact you. If we overpay you because you haven’t told us about a change, you may have to pay the money back. If you don’t tell us about changes straightaway, you risk being prosecuted or having to face a financial penalty. It’s also important that you tell us if you change your name, address, contact number or the account your benefit is paid into. You should also tell us straightaway if: • you go into a hospital, or care home, or • you leave or intend to leave the country for more than four weeks, for any reason, including a holiday or • you’re imprisoned or held in detention If you disagree with the PIP decision, you can call us to talk it through. If you’re still not happy with the decision, you can ask us to look at it again. This is called a ‘Mandatory Reconsideration’. If you prefer to write, you can download and complete a form to tell us why you don’t agree with the decision. More information can be found on GOV.UK by searching for Mandatory Reconsideration. If you are still not happy with our decision after the Mandatory Reconsideration, you will have the right to appeal to an independent tribunal. If you find it difficult to use the telephone, you can use the Next Generation Text or video relay services. If you are disabled or have a health condition, you may also be able to get help with employment or financial issues like: • Housing Benefit or Universal Credit • an ‘Access to Work’ grant to help cover the costs of