CEB News: 100% refund completion for requests filed until June 2021 HD

We sincerely thank our guests for their patience and understanding. We have now fully refunded requests successfully filed until June 2021, issuing PHP 7.7B billion to our customers. We overhauled our refund processes and augmented our refund-dedicated workforce, to process 991,764 refund requests with various forms of payment. Guests with completed refunds have been updated, through the email address provided upon booking. They may check with their issuing banks and travel agencies for the remittance. The 100% refund completion rate excludes unsuccessful refund requests, such as: 1. Bookings made through travel agencies that may have ceased operations; 2. And cash bookings that had incorrect or were lacking bank details and other forms of validation. We remain concerned about the customers who have not been refunded, and are actively reaching out to these guests. We encourage those with pending refund requests to contact the airline through http://bit.ly/CEBFeedbackForm. We continue to listen and improve our processes so we can deliver the best experience for #MoreSmilesAhead for everyJuan. Learn more: https://bit.ly/CEB-RefundUpdate