The Human Touch in ODR

Mediation and negotiation are reliant on human interaction, connection, even warmth. In short, the human touch. Can the human touch survive in the sometimes cold and sterile, environment afforded by online communication platforms? This video introduces a book chapter on this issue, published in the 2nd edition of Online Dispute Resolution: Theory and Practice, edited by Dan Rainey, Ethan Katsh, and Mohamed Abdel Wahab. You can find the chapter, titled The Human Touch in ODR: Trust, Empathy and Social Intuition in Online Negotiation and Mediation, available for free download at https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3760782