Agile UX, Visual Facilitation and Other Top UX Tips - Interview with Lindsay Ratcliffe CX Director HD

UX Design Course Survey - Please fill this out https://goo.gl/forms/qbFRQURZewfUywGk1 In this video I sit down with Lindsay Ratcliffe - Director of Customer Experience @HomeServe Global Digital Team. It was a great interview drawing from her experience as a Customer Experience designer. As a customer experience practitioner and author she believes that life is too short for bad experiences! and has a passion for customer-focused strategy, design thinking, innovation, collaboration and continuous evolution. Her career spans experience design solutions for software, hardware, services and even physical environments from both consulting and client-side. Her book Agile Experience Design summarises her learnings and expertise from her career and current thinking about how experience design can be a strategic differentiator and how true customer value can be realised using fast, furious and inexpensive methods to yield great results. Agile Experience Design : http://amzn.to/2gyTEHC Here is where I get my kit from, so buy Your CORE UX KIT Here: https://theskoolrocks.refersion.com/c/9ef6c Great Books to Get for UX Design: Hooked: http://amzn.to/2eg9TG2 Business Model Generation: http://amzn.to/2deodgw The Lean StartUp: http://amzn.to/2depKn6 Don’t Make Me Think: http://amzn.to/2dLKHJW Lean UX: Applying Lean Principles to Improve User Experience: http://amzn.to/2dYQGcA The Elements of User Experience: http://amzn.to/2dYNJsy DISCLAIMER: This video and description contains affiliate links, which means that if you click on one of the product links, I’ll receive a small commission. This help support the channel and allows us to continue to make videos like this. Thank you for the support! The Best WallaceTV Videos: 7 Tips to Improve Your UX Design Portfolio - https://www.youtube.com/watch?v=TYboq-wxVtI How To Get Started in UX Design? - https://www.youtube.com/watch?v=Lcw_KMvtmLI 8 Tools Every UX Designer Must Have to be Successful - https://www.youtube.com/watch?v=PGSSlN1ZFME UX DESIGN JOBS = https://www.uxjobsboard.com/?ref=20 BLOG :: http://www.tv.laithwallace.com VLOG CHANNEL :: http://www.youtube.com/laithwallace INSTAGRAM :: http://www.instagram.com/laith_wallace TWITTER :: http://www.twitter.com/laithwallace FACEBOOK :: http://www.facebook.com/laith.wallace TUMBLR :: http://www.laithwallace.tumblr.com/ SNAPCHAT :: “laithwallace” // BUSINESS/GENERAL CONTACT To work with me, contact: hello@laithwallace.com