Avaya CMS Release 18 Update HD

youtube 11.02.2016

Tune in to the next edition of Webinar Wednesday for an overview of Avaya Call Management System (CMS) with Cerium’s Contact Center Practice Lead, Susan Anderson. Avaya CMS is an integrated analysis and reporting solution to help you keep in touch with virtually everything happening in your contact center. Susan will cover the features available in R18 and help you determine how to get the most out of CMS in your contact center.

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