Focus of the Month March 2016 HD

Training Focus of the Month - March 2016 "SINCERITY" Debriefing Questions: 1. Which among the 6 Core Values was not displayed in the scenario? 2.Which among the 4 Key Drivers was not displayed in the scenario? 3. If you were the waiter, what could you have done to make sure that the guest feels the Shangri-La Hospitality? 4. If you were the manager, how could you have handled the guest?