User Interface | Service Portal Overview HD

Demonstrates the ServiceNow Service Portal from the end user perspective. This video applies to UI16, the latest version of the user interface, in the London release. It may apply to future releases as well. UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated. For best video quality, increase your player resolution to 1080p. This video covers: 00:11 What’s a Service Portal? 01:05 Accessing the Service Portal 01:52 Guided tours 02:34 Using the Service Portal 04:01 Chat support and Virtual Agent For more information on Service Portal, see: ServiceNow product documentation: Service Portal: https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/c_ServicePortal.html Understanding Service Portal: https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/sp-what-to-know.html Guided tours: https://docs.servicenow.com/bundle/london-platform-user-interface/page/build/help-guided-tours/concept/guided-tours.html Virtual Agent: https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/virtual-agent/concept/virtual-agent-overview.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.