How To Fix Sound Issues in Windows 10 | HP Computers | HP HD

Learn how to fix a computer when it is not playing sound in Windows 10. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpsupport. More support options are available at http://hp.com/support. Continue the Conversation: http://hp.care/SupportForums http://hp.care/FacebookSupport http://hp.care/TwitterSupport Follow these steps to fix a computer when it is not playing sound in Windows 10: - Run the Windows troubleshooter to automatically fix sound problems. - Select Start, type Audio Troubleshooter, and then select Find and fix problems with playing sound from the results. - In the Playing Audio window, select Next. - If your computer has multiple audio outputs, select the device to troubleshoot, and then select Next. - Read and respond to the on-screen prompts to troubleshoot sound for the selected device. - If the troubleshooter completes but does not resolve the issue, select Close, and then continue to the next step. - Loose cables and low volume can cause sound problems. - Check the device connections and adjust the volume. - For a USB device, disconnect it, and then reconnect it to another available port on the computer. - For headphones or speakers, disconnect the cable and reconnect it to the correct jack. - If the device has a built-in volume control, turn it up to at least fifty percent. - If your computer or keyboard has a Mute button, verify it is turned off. - In Windows, adjust the sound volume slider to at least fifty percent. - You should hear a sound, indicating the volume level. - If you still do not hear sound, continue to the next step. - Update the driver in Device Manager. - Connect your computer to the Internet for best results. - Select Start, type Device Manager, and then select it from the results. - Expand Sound, video and game controllers, and then right-click your sound card or device. - If troubleshooting sound with an HDMI cable, right-click the High Definition Audio device. - Select Update Driver, and then select Search automatically for updated driver software. - Windows searches the computer and Internet for an updated driver, and then installs one if available. - Adjust the volume slider again. - If you still do not hear sound, continue to the next step. - In Device Manager, uninstall the driver, and then restart the computer to reinstall it. - In Device Manager, right-click your audio device, and then select Uninstall device. - If prompted, select Delete the driver software for this device, and then select Uninstall. - Restart your computer. - Windows reinstalls the driver for the detected hardware. - Adjust the volume slider again. #HP #HPSupport #HPComputers SUBSCRIBE: www.youtube.com/HPSupport SHOP NOW: http://store.hp.com/us/en/ About HP: HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions,