Customer Success - Alura Live #73 HD

youtube 01.03.2018

Gabs Ferreira recebe Adriano Almeida e Fernanda Sindeaux, responsáveis pelo time de Sucesso do Cliente da Alura. De onde surgiu esse conceito de Sucesso do Cliente? Qual foi a necessidade? Existe uma diferença entre Sucesso do Cliente e suporte? Como funciona o processo de sucesso do cliente na Alura? Venha conversar com a gente e tirar suas dúvidas :)

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